Contact Us
Feel free to contact us and we’ll be happy to get in touch with you.
Frequently Asked Questions
Profood products are available in more than 50 countries worldwide. Because regional preferences vary, the product you are looking for may not be available in your area. If you can’t find your favorite product, you may want to talk with your store management to let them know you’re interested in purchasing it, or check with other retailers in your area and online.
We’re unable to sell Profood products directly to consumers. But you can contact us letting us know where you’re from and we’ll send you information on where you can buy the products you’re looking for.
Yes! In accordance with global food safety regulations, if one of our products contains any major allergens (milk, eggs, seafood, nuts, wheat, and soy), it will be clearly labeled. We also have strict factory policies to prevent contamination between products.
We encourage consumers to check the label, specifically the ingredient statement; this will idandentify the potential allergens in a product.
In normal weather conditions, the peak and low seasons of tropical fruits in the Philippines are typically as below. These seasons may change with climatic conditions like storms and droughts.
We use refined cane sugar to sweeten our standard products.
Philippine Brand All Natural Dried Mango
Philippine Brand 100% Pure Mango Juice
Philippine Brand 100% Pineapple Juice
Philippine Brand 100% Pineapple Juice with Bits
Philippine Brand 100% Coconut Water
Philippine Brand Unsweetened Mango Puree
Philippine Brand Coco Mango Vinegar
Our standard products do have sulfite at small quantities much lower than the Food and Drug Administration (FDA) requirements of each country.
From the production date, our standard product lines of dried fruits, purees, and juices have a shelf life of 2 years. Our dried young coconut, no sugar added and/or no preservative dried fruits have a shelf life of 1 year from the production date. This is provided the packaging isn’t damaged, and the product is stored at a temperature no higher than 25°C (77°F). After that time, the color, flavor and texture of the food may begin to deteriorate, although the contents would still be safe before the expiration date. We recommend to discard any swollen or leaking containers, regardless of their age.
All our products have a “Best By” date on the package. If you have one without an expiry date printed on it, please contact us.
Immediately after opening, our products’ shelf life when chilled in your home refrigerator (5-10°C or 41-50°F) are indicated below. To preserve the taste and quality of our juices and purees in can and stand-up pouch, store them in another covered container after opening and refrigerate.
Philippine Brand, Profood Cebu Brand, Grace, Happy, Honey and Paradise Brand dried fruits – 3 weeks (except for dried coconut)
Philippine Brand 100% all-natural dried fruits – 7 days
Philippine Brand and Profood Cebu Brand dried coconut – 2 weeks
Philippine Brand and Profood Cebu Brand dried fruit balls – 2 weeks
Philippine Brand and Paradise Brand canned juices – 24 hours
Company J juice drinks – 24 hours
Ju-C bottled juices – 2 days
Philippine Brand and Golden Mangoes purees in boxes and pouches – 4 days
Philippine Brand fruit jams (except coconut jam) – 30 days
Philippine Brand coconut jam – 15 days
Philippine Brand and Profood Brand concentrates in plastic bottles – 5 days
Philippine Brand fruit puddings – consumed immediately after opening
Philippine Brand slices/cubes in syrup – 4 days
Philippine Brand nata de coco – 4 days
Aseptic fruit purees – 3 days, chilled below 5°C
Frozen purees and (IQF) fruit – consumed immediately after thawing
Concentrates (70° Brix) – 2 days
Address:
Highway, Maguikay, Mandaue City,
6014 Metro Cebu, Philippines
Email:
[email protected]
Telephone:
(63)(32) 346-1228 (trunkline)
(63)(32) 346-7732 to 36
Fax Number:
(63)(32) 346-7738